Best to call SERVPRO Team Gutierrez when it comes to water damage restoration!

12/30/2024 (Permalink)

Water damage can lead to further problems if not taken care of swiftly. SERVPRO Team Gutierrez has the manpower & equipment to respond quickly.

When a flood or any other water events like supply line break or pipe break destroys your home or business, it's crucial to act quickly by acquiring professional flood restoration services, like those offered by SERVPRO of Rockville-Olney & Silver Spring North. Cleaning up water damage involves more than just drying and wiping the residue away.

Additionally, delaying makes the damage worse because the water will seep into the walls, furnishings, floors, which may result in mildew and mold growth. Water mitigation can be devastating, but when one gets professional services, restoring the home becomes easier and you can put the traumatic event behind.

Water damage mitigation

Water/flood damage is the destructive process that occurs when water gets into a building. This can be caused by a pipe break, supply line break, or floods after heavy rains. Water in a home or water in a business can cause damage like oxidation of metal (rust), rotting wood, composite building materials delamination, and microbial growth. Immediately water seeps into the building materials, a chemical reaction begins to occur hence breaking down the strength of the material. In case water cleanup and drying aren't done immediately, the stability of the structure can be compromised. This makes the flooded home unsafe for human occupancy. Sometimes the effect just comes from a simple pipe break.

Restoration Solutions

The first step for handling flood damage when you have a flooded home is emergency mitigation. This involves locating the cause of the problem (be it a pipe leak or a supply line break) and eliminating the problem. The next step in managing water in home or water in business damage would be assessing the water damage and any dangers to humans. All these services are to be handled by licensed and trained water cleanup professionals. What follows is the drying and dehumidifying of all the affected areas.

After our SERVPRO of Rockville-Olney team assesses the property, equipment as well as other items to know if the contents can be restored are brought in. Mold mitigation services may be necessary as they help get rid of any microbial growth associated with a flooded home.

Once the structure is safe for occupation, your family or employees can get back to their normal operations.

Reasons to get professional help

Rapid restoration
Tackling the task of restoring your flooded home or business after flood damage can be slow and exhausting. This increase the probability of further damage especially when the cause of the problem, like supply line break or pipe break, hasn't been addressed. By working with SERVPRO®, water damage mitigation becomes manageable. The water cleanup and drying process is handled efficiently and quickly by flood damage professionals with the right equipment.

Preventing mold and mildew
In case you have experienced mildew or mold after water in home or water in business, you know how hard it is to get rid of the problem. Prompt water and flood damage restoration can reduce the chances of mold growth.

Insurance issues
When you have water or flood damage coverage, the mitigation firm will assist you to deal with the needed procedures and forms. Here at SERVPRO of Rockville-Olney, our team can help to document the losses they so that they can get the proper settlement from the insurance company. 

Although hiring restoration experts may cost a bit more, the expenses can't compare to the costs incurred if you do nothing or decide to handle the restoration by yourself. Oftentimes there are problems beyond the wet surface that the non-professional eyes cannot see. It's always best to call a professional when it comes to water damage!

Team Gutierrez of SERVPRO of Rockville-Olney & SERVPRO of Silver Spring North is always Here to Help®.

IICRC-certified with decades of experience in restoration

12/30/2024 (Permalink)

This logo displayed at our facilities means we are a IICRC Certified Firm.

Both SERVPRO of Rockville-Olney and of Silver Spring North, as well as our sister franchises SERVPRO of Laurel & SERVPRO of Greenbelt/Beltsville, are IICRC firms.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC certified firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About us

SERVPRO of Rockville-Olney and of Silver Spring North specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our team members are highly-trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are Here to Help® 24/7. 

IICRC-certified with decades of experience in restoration

12/30/2024 (Permalink)

This logo displayed at our facilities means we are a IICRC Certified Firm.

Both SERVPRO of Rockville-Olney and of Silver Spring North, as well as our sister franchises SERVPRO of Laurel & SERVPRO of Greenbelt/Beltsville, are IICRC firms.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC certified firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About us

SERVPRO of Rockville-Olney and of Silver Spring North specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our team members are highly-trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are Here to Help® 24/7. 

Wintry weather is here. Are you prepared?

12/27/2024 (Permalink)

Take these simple steps to ensure your home is ready for winter weather.

Most of us would probably rather hibernate for the winter than deal with any of the home maintenance tasks that come along with owning property during the wintry months. 

SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North would like to remind you that your winter will be much better if you take steps now to prevent any winter weather-related disasters or accidents happening in & around the home!

Here are some helpful tips for winter preparedness in the coming weeks...

• Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes that could freeze.
• Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or uninsulated areas of your home.
• Consider shutting off outdoor faucets. Find the shut-off valve in the basement or crawl space and turn it to "off."
• If you follow the previous step, then open the outdoor faucet to help ensure it drains completely and the inner valve is shut off.
• Ensure gutters are clean and secure. Leaves and debris accumulate, causing a damming effect on gutters, which could lead to roof problems and water damage.
• Proper maintenance of your furnace can help reduce the risk of "puff backs." A puff back occurs when your oil burner backfires and shoots smoke and soot into your home or business. Puff backs can cause anything from minor inconvenience to severe damage to your property and heating system. 

Don't overlook these tips as you head into the winter months and holiday season. Keep your home safe and secure so that you can focus on staying warm and enjoying the season with your loved ones this winter! 

In the unfortunate event you have storm, water or smoke damage, restoration help is a phone call away: Team Gutierrez of SERVPRO of Rockville-Olney & Silver Spring North 301-340-1313.

SERVPRO uses different mold mitigation method for different surfaces

12/27/2024 (Permalink)

Mold, if not treated properly and efficiently, can lead to other problems in the home, and to your health. SERVPRO Team Gutierrez can help!

Mold is often undetectable in homes until it has become a significant problem. Not every type of mold has that distinctive, ‘musty’ odor and if the growth started behind a wall or in the attic, the smell is not noticeable until the mold has grown into a large colony of spores.

Restoring a home due to the effects of mold damage is a task that needs a professional service. SERVPRO of Rockville-Olney and our sister franchises SERVPRO of Laurel & Greenbelt/Beltsville have trained crews on 24-hour notice to support our neighbors and customers. We have some of the best-trained personnel in the industry to safely remove & remediate mold from the property.

The technicians first determine the type of surface infested. This inspection decides both the cleaning methods needed and how much time may be required to complete the job. We usually divide surfaces into porous, nonporous and semi-porous categories.

Porous surfaces are typically building materials and fabrics; drywall and upholstery for example. They are often cleanable, but if the mold is very thick or has grown into the material, we dispose of it. Our cleaning methods for these surfaces involve vacuuming them with special HEPA filters that catch tiny amounts of loose mold, even a single spore.

After vacuuming, we move on to using spray bottles with an antimicrobial cleaner and foaming agents to dampen the surface. Wetting loosens the mold and allows technicians to remove it with cloths and sponges.

Nonporous surfaces are the easiest to clean. This category includes metal and glass tabletops, as well as marble and smooth stone kitchen countertops. In many cases, we can remove the mold with dry cloths and sponges. Technicians wipe down the surfaces from top to bottom to prevent accidentally leaving spores at the top or along the sides. If the mold layer is thick, we vacuum it first before dry wiping.

Semi-porous surfaces (concrete and wood decks for example) require methods not acceptable on other surfaces. Affected surfaces may need sanding to wire brushing and other abrasive tools to dig out the mold. The cleaners we use on these surfaces would mar or otherwise destroy glass and metal surfaces. If mold has penetrated the surface of the wood or concrete, technicians may have to sand them down by hand or with a power sander to remove it.

Returning your home to its pre-mold condition is not a quick or easy set of processes. SERVPRO of Rockville-Olney, Silver Spring North and SERVPRO of Laurel/Greenbelt-Beltsville have years of experience in helping our customers through each step, to put you back into your home.

Call SERVPRO Team Gutierrez in Montgomery County or Prince George's County today to set up a free assessment.

Safety tips to prevent Christmas tree & house fires

12/20/2024 (Permalink)

Christmas isn't Christmas without a lighted tree. But follow these tips to prevent a fire!

Christmas is less than a week away, and if you still haven't put up a tree, thought we'd share some safety tips to prevent a disaster.

During the winter holiday season, we notice a pattern of catastrophes, many caused by ovens, stoves and yes, Christmas trees! Due to the business and excitement overload of the holidays, it’s important to keep safety in mind. Set reminders and alarms in your phone to ensure you don’t forget to turn your Christmas tree lights off or to take the cookies out of the oven!

To avoid issues such as a tree fire, house fire, outlet overload, and even electrocution, follow these tips to help keep you & your family safe and happy during this holiday season:

• Water your tree daily! A dry tree can quickly transform into a tree in flames.
• Do not connect more than three strings of lights.
• Got cords? Keep them away from heat sources. Do not nail or staple them either. Placing them under a rug isn’t a safe idea. Neither is completely shutting a door or closing a window with a cord running through it. This is a fire hazard.
• Plugging in too many appliances can overload the outlet. Avoid doing so.
• Before plugging in appliances, lights, yard decorations, etc., make sure your sockets are in good condition and that wires are not bare. Oftentimes, we use these decorations or particular outlets just once a year, so it’s important to carefully inspect them.
• Turn off and unplug any lights before going to sleep or leaving your home. Extinguish any candles before leaving the vicinity.
• Cooking or baking for the holidays? Make sure to stay in the kitchen when doing so.
• Use battery-operated candles instead of candles with actual flames.
• Water and electricity never mix well. Be careful your string lights are not touching or partially in the tree’s water bowl. Make sure you are dry when plugging in outdoor lights!
• It’s cold, but be careful where you place space heaters. They should always be at least 3 feet away from furniture, etc. and even farther from Christmas trees.

Team Gutierrez at SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North wishes our customers and friends a happy & safe holiday season!

For more fire safety tips, check out our website: 

www.SERVPROrockvillesilverspringnorth.com/fire-damage-tips

Restoring Commercial Buildings After Water Damage

12/20/2024 (Permalink)

Ask about our Business Ready Plan for quick response to water or other emergency damage, especially if you're a property manager.

Flooding and water damage disasters at Silver Spring and Rockville-Olney area commercial properties - such as office & condo buildings, schools and healthcare facilities - are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area.

In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our SERVPRO technicians are trained regularly to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises at your business, give us a call at 301-340-1313, and we’ll be there fast with the help you need.

About SERVPRO of Rockville-Olney & Silver Spring North

SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North specialize in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly-trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are here to help 24/7. Call SERVPRO Team Gutierrez. Ask about our Business Ready Plan for even quicker response!

Leave Biohazard Cleanup to SERVPRO Rockville experts

12/20/2024 (Permalink)

Leave sewage backups, chemical spills & other biohazards such as insulation collapse cleanup to our SERVPRO experts!

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments.

SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North have highly-trained technicians who can safely clean and remove biohazardous substances and dispose of them properly in accordance with OSHA and health regulations.

The decontamination process of a home or business due to trauma, sewage backups, chemical spills, hoarding or other biohazards can be both dangerous and emotional. SERVPRO Team Gutierrez of Rockville-Olney & Silver Spring North can provide cleanup and recovery services for many biohazardous situations.

Biohazard emergencies don't always happen during the regular work week. That's why SERVPRO of Rockville-Olney & SERVPRO of Silver Spring North are available 24 hours a day, 365 days a year. Call us for a swift response.

What are your Goals for 2025?

12/20/2024 (Permalink)

Completing smaller goals make way for the completion of larger & more challenging tasks. SERVPRO Team Gutierrez wishes you a successful 2025!

As we approach 2025, you most likely have many goals for your business for the new year!

Oftentimes, getting smaller tasks completed will make way for the completion of the larger and more challenging goals!

Tackling smaller projects, such as signing your company up for a volunteer opportunity in your community, can become one of the stepping stones leading you towards a more long-term goal of creating more camaraderie between your employees, for example. 

Here are some more tips and recommendations for bettering your business in 2025:

* Grow as a team! Get to know your employees or co-workers by having a monthly group lunch, going on a weekend hike with your team, or hosting a holiday game night after work. As relationships grow, employees will become more apt to help one another not only achieve personal goals, but also goals for the prosperity of the company!

* Do you have a goal of refreshing your office space in 2025? That can be a daunting task, especially if it needs a complete makeover. Start small! Buy a few hardy plants to decorate your office with. Replace a piece of furniture or two at a time so you can stay within budget. Run a quick vacuum over your property once a week to avoid a messy and stained floor at the end of the month. It’s the “little things” you do that can really add up!

Sometimes, it’s hard to stay focused on all your goals. When you’re running a business, there are a million things going on, so other priorities can get in the way of achieving your goals. However, forming a habit is said to take 21 days. That’s three weeks! If you dedicate 30 minutes a day towards doing research, planning, etc. for your goal, it will become a habit you soon won’t even think twice about!

Plus, stay on top of your goals by getting organized! Purchase an agenda book where you can write down what you need to get done for the day. Seeing it visually will help!

Don’t forget to take care of yourself! You are a busy individual with a lot of responsibility. Make sure you allow yourself time to recharge.

Here at SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North, Team Gutierrez helps many businesses in and around Montgomery County, MD. Whether we’re called for water damage restoration, cleaning service, mold remediation, biohazards cleanup, etc... we are always here to help lift a load off your shoulders! Don’t hesitate to give us a call. We're Here to Help®!

We wish you and your company a fantastic and successful New Year!

Winter checklist for your commercial buildings

12/20/2024 (Permalink)

Preparing your commercial property for winter is an essential part of maintaining your facilities.

Preparing your commercial property for winter is an essential part of maintaining your building(s)! As you know, harsh winter weather can take a toll on your property, so make sure to check off each of the items below before our Maryland winter weather goes into full swing:

-Check your building’s winter inventory! Do you have all the necessary winter snow removal supplies such as a salt spreader and snowplow? Are they in good repair? Make sure these items have adequate fuel, too!

-If you do not plow your own snow, see that you establish a contract with a snow removal service company.

-Make sure your building is safe for customers! This means removing snow from walkways and entrances, adding slip-resistant flooring as shoes tend to get wet from snow this time of year, and ensuring all areas of your building are well-lit. During the winter, we see less daylight, so it is crucial to ensure good lighting for the safety of all!

-Clean snow piles from the roof or hire a professional company to do so. Also, check for loose shingles or any other damage to your roof that can be caused by the high winds or ice that winter brings.

-Keep the building temperature above 45 degrees Fahrenheit to protect plumbing (mainly to avoid frozen pipes). Regularly check both interior and exposed pipes. Insulate pipes and seal cracked ones to avoid broken pipes.

-Inspect your HVAC system. Look for cracks and leaks and listen out for any strange sounds originating from the system. The wintertime can give your system a real workout! 

-Check for large icicles, especially when in harm’s way. Icicles can become quite heavy and very dangerous. Be sure to remove large icicles that have the potential to fall on someone or onto a car. 

-Prevent power outages in your building by investing in backup generator(s) and inspecting nearby powerlines and the surrounding trees. Weak tree branches often cause outages by falling onto telephone poles and powerlines.

We hope you stay safe and are prepared for Winter 2024-25! Team Gutierrez of SERVPRO of Rockville-Olney & SERVPRO of Silver Spring North is Here to Help® 24/7 should you need cleanup & restoration from storm damages.

We also do repair & reconstruction to make your property damage "Like it never even happened."